Ahua Portugal – Relax in Comfort

Privacy Policy

Effective Date: 17-2-2026

At Ahua Portugal, your privacy is very important to us. We are committed to handling your personal data responsibly and in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains what data we collect, how we use it, and your rights as a visitor or guest.

1. Data Controller

The data controller responsible for your personal data is:
Ahua Portugal
Email: info@ahuaportugal.com
Address: Corga da Velha, 8670-320 Odeceixe

2. Personal Data We Collect

We collect only the personal data necessary to provide our services and communicate with you, including:

  • Contact information: name, email address, phone number

  • Booking details: accommodation preferences, check-in/check-out dates

  • Payment information: processed securely via our payment provider (we do not store card details)

  • Communications: messages you send to us via email, contact forms, or other channels

We do not use cookies, tracking, or marketing pixels on our website.

3. How We Use Your Personal Data

Your information is used for purposes including:

  • Managing and fulfilling your booking

  • Responding to enquiries or requests

  • Complying with legal and tax obligations

  • Communicating important information about your stay

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: to manage and fulfill bookings and related services

  • Consent: if you voluntarily subscribe to newsletters or marketing communications

  • Legal obligation: to meet Portuguese or EU legal requirements

  • Legitimate interests: to maintain communication and ensure smooth operation of our services

5. Sharing Your Data

We do not sell or rent your personal data. We may share your information only with:

  • Service providers (e.g., payment processors, email service providers) to deliver our services

  • Authorities when required by law or regulation

All third parties are required to protect your personal data in accordance with GDPR.

6. Data Retention

We retain personal data only as long as necessary:

  • Booking records: for legal and tax purposes, typically up to 6 years

  • Marketing consent: until you withdraw consent

  • Communications: until no longer needed for operational purposes

7. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request erasure (“right to be forgotten”) where applicable

  • Restrict or object to processing

  • Request data portability (receive your data in a structured, machine-readable format)

  • Withdraw consent at any time

To exercise your rights, contact us at [Insert Email]. If you believe your data has been processed unlawfully, you can also file a complaint with the Portuguese Data Protection Authority (CNPD).

8. Security of Your Data

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

9. External and Embedded Content

Our website may contain links to external websites or embedded content such as videos, maps, social media feeds, or other third-party services. These may include, but are not limited to:

  • Embedded videos (e.g., YouTube, Vimeo)

  • Interactive maps (e.g., Google Maps)

  • Social media feeds (e.g., Instagram, Facebook)

Important information:

  1. Third-party data collection
    When you interact with embedded content, third parties may collect data about your visit, including IP addresses, usage data, or other personal information. This data is controlled and processed by the third party, not by Ahua Portugal.

  2. Our responsibility
    While we carefully select embedded content providers, we are not responsible for the privacy practices, content, or security of external websites or embedded services.

  3. Your control
    You can avoid sharing personal data with these services by:

    • Not interacting with the embedded content

    • Adjusting privacy settings in your browser

    • Using ad or tracker blockers if desired

  4. Legal basis
    Any data collected by third parties is outside our control. When you interact with embedded content, you should review the third party’s own privacy policy and terms of service.

By using our website, you acknowledge and accept that Ahua Portugal is not liable for data collected, shared, or processed by third-party content providers.

 

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of any changes.